Returns & Refund Policy

All Owlcam’s sold by CallPass have a 30-day return policy from the time the order is placed and a one (1) year manufacture warranty.

  • In warranty, RMA’s will be handled according to the warranty process.
  • Out of warranty RMA’s will be evaluated.
    • If repairable by CallPass, the camera will be repaired at no cost.
      • The customer pays for return shipping.
    • If non-reparable.
      • The customer has the option to pay for return shipping, or have the item discarded.

LIMITED WARRANTY: CallPass warrants to the original purchaser within the United States, Canada, and Porto Rico that, for one (1) year from the date of purchase, Cameras purchased from CallPass authorized sellers will be free from defects in design, materials, and workmanship under normal use, and will conform to CallPass’s applicable specifications. All Cameras must be installed according to CallPass’s specifications and any provided instructions.

Unauthorized or improper installation voids CallPass’s limited warranty.

This limited warranty does not include repair or refund to any surface damage, which, in the sole judgment of CallPass, resulted from accident, misuse, abuse, or non-CallPass modification to the Camera. Return of the repaired camera does not include insurance, postage, shipping, handling, or applicable customs and duties, all of which shall be the sole responsibility of the Client. This warranty is not transferable. CallPass’s liability, and your exclusive remedy for breach of warranty, is limited to repair or replacement as provided above. This express warranty is contingent upon the proper use of the Camera following all specifications and instructions of CallPass. The warranty does not apply to Cameras that have been tampered with or altered mechanically or electronically in any way.

The customer must contact CallPass for a return merchandise authorization (RMA) number before returning any Camera to CallPass for warranty service. Any Camera received without an RMA number may be returned to the sender by CallPass without repairs.

In the event of a refund request, the camera must be returned in its original packaging with all accessories.

  • In the event the original packaging or accessories are missing, CallPass reserves the right to deduct a 25% restocking fee from the final refund amount.

 

Shipping Policy

  • Orders received before 3:00 PM ET will be shipped the same day via the shipping method that the customer has selected.
  • Orders received after 3:00PM ET will be shipped the following business day.